Delivery Guarantee & Correctional Facility Policies
We guarantee that your order will be properly processed and shipped to the address you provide. However, correctional facilities have their own rules and restrictions regarding what inmates may receive.
Because these policies vary by facility and can change without notice, we cannot guarantee that a correctional facility will accept, approve, or deliver a particular item.
Before placing an order, we strongly recommend checking with the specific correctional facility to confirm that the item you are ordering is permitted under its current mail and property policies.
If an order is properly addressed and shipped by us but is rejected, refused, returned, or destroyed by the correctional facility because of its rules or restrictions, this is outside our control and is not considered a failure of our delivery guarantee.
Our guarantee covers shipping your order correctly and promptly. The correctional facility's acceptance of the package is subject to that facility's rules.